Returns & Exchanges

At Alara Jewelry, we want you to cherish every piece you purchase. If you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely place your jewelry in its original velvet box and shipping carton, ensuring all certificates of authenticity are included.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned piece for quality assurance, your refund or exchange will be processed within 5-7 business days.